Help With Hotel Ratings Throughout Europe

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How do I book hotel accommodation?

Simply select the hotel you are interested in and then enter the date you wish to stay and the number of nights and click the 'book it' button. You will then be presented with a list of rooms to choose from. You will then be prompted to enter your contact information and credit card details. Credit card details are required as a guarantee - your card is not usually debited until you finish your stay at the hotel. After you have made your reservation, you will receive confirmation by email with the hotel details and directions - If you do not receive confirmation then please contact us and we will check the reservation for you. The most common cause of this is mis-spelt e-mail addresses.

How do I cancel a reservation I've already made?

To cancel a reservation you need to return to the hotel brochure page. This is the page which contains detailed information and descriptions of the hotel you have booked. Scroll down to the bottom of the page and click the 'How to Book and Cancel' button. All you need to do is enter your email address; you will then be shown your current bookings. To cancel a booking follow the instructions on screen. This will inform us of the cancellation, and send you a confirmation email. Please note a cancellation charge may apply, depending on how far in advance you cancel.

 

Hotel Ratings Explained

The star and diamond ratings reflect the facilities and level of service provided by the establishment. In the UK, Hotels and guest houses must meet specific standards to be awarded a rating.

- RAC Star Rating
- AA Star Rating
- English Tourist Board Rating

Hotel Ratings:-

1 Star - Simple accommodation with limited facilities and services. A high standard of cleanliness throughout. A restaurant/eating area and at least 75% of bedrooms will have en-suite or private facilities.

2 Star - More facilities in bedrooms, with en-suite/private bathroom and a colour TV. Restaurant/eating area for breakfast and dinner. A lift is normally available

3 Star - Standards are higher again with facilities including larger public areas and bedrooms, a receptionist, room service, laundry.

4 Star - Accommodation offering superior comfort and quality. All bedrooms with en-suite bath, shower and WC. Spacious and well appointed public areas. Room service for all meals and 24 hour drinks, refreshments and snacks. Dry cleaning service available. More emphasis on food and drink. Excellent customer service.

5 Star - Spacious and luxurious establishment offering the highest international quality of accommodation, facilities, services and cuisine. There will be a range of extra facilities. You will feel very well cared for by professional, attentive staff providing flawless guest services.

Guest Accommodation Ratings:-

1 Diamond - Clean and comfortable accommodation with functional decor. A full cooked or continental breakfast.

2 Diamond - As above but with a good overall level of quality and customer care in all areas.

3 Diamond - A better overall level of quality. A good choice of quality items available for breakfast. Any other meals provided will be freshly cooked. Increased levels of customer care.

4 Diamond - Further improved levels of quality in all areas showing good levels of attention to customer needs.

5 Diamond - Excellent overall levels of quality and service with ample room and a degree of luxury. Breakfast will offer a wide choice of high quality, fresh ingredients. Other meals where provided, will include fresh, seasonal local ingredients. Excellent levels of customer care anticipating customer needs.

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